Top service quality seal for customer focus15. June 2016
Just like last year, CPB SOFTWARE AG, represented by CEO Peter Thomayer, was a juror in the grading for the Top Service Österreich quality seal.
Awarded Top Service quality seal for customer focus
DHL Express Austria was the winner, with silver going to A1 Telekom Austria, and third place going to Hofmann Personal and ITdesign Projects & Consulting.
On 9 June, twelve Austrian companies were awarded the “Top Service Österreich” quality seal for excellent customer focus at the ‘fête d’excellence’ at the Urania lounge in front of 100 guests. Based on a well-founded, empirical survey of customers and management, developed with the ‘pope’ of good service, Prof. Christian Homberg from the University of Mannheim, companies from different sectors put their customer focus to the test.
The victory and best overall result was won by DHL Express Austria, second place went to A1 Telekom Austria, and third place went to medium-sized Hofmann Personal Österreich and ITdesign Software & Consulting. The price for the best customer experience went to ÖAMTC Fahrtechnik, while the award for the best customer service management went to the Austrian Post. The best companies were also qualitatively evaluated by an expert jury, consisting of Prof. Christian Homburg, CEO of CPB Software AG – Peter Thomayer, CEO of Leadersnet – Paul Leitenmüller, and Prof. (FH) Karl Pinczolits. Juror Peter Thomayer on the subject: “On the one hand, it is important that basic needs, such as reliable, timely responses, are met. On the other hand, it is of course about competence. If on top of this the atmosphere is right and a customer relationship can be successfully maintained after completion, then those are good indicators of ‘top service’.
“Top Service Österreich is not a beauty contest, rather an assessment by actual customers and a comprehensive assessment of the management in respect of customer focus,” emphasises Dr. Barbara Aigner, CEO of Top Service Österreich, adding: “There is primarily a need to catch up in terms of further anchoring customer focus deeper in the company culture. This is the only way to increase customers’ trust and loyalty, and therefore revenue. Customer focus should not be something reserved for the customer service department. It is a top management issue.”
Photo: Juror Peter Thomayer CEO CPB SOFTWARE AG, Top Service Österreich organiser Dr. Barbara Aigner, first place for DHL Express Austria, represented by Eva-Maria Leitner, Senior Director Customer Service and CEO Ralf Schweighöfer, Top Service organiser Dr. Christian Rauscher